FAQ
COVID-19 UPDATE
Our top priority is the health and safety of our employees and customers, so we have completely redesigned our manufacturing and delivery center to comply with state recommended guidelines for social distancing and PPE.
What does it mean to you?
Treatment times may be delayed. Generally, processing times are within 6-12 business days*, although these times are currently varying due to the issues surrounding COVID-19 and government orders and the impact on our business. Handling times may also be extended during holidays,
We will notify you as soon as your order ships or if we anticipate problems fulfilling your order.
You can cancel for a full refund. We've updated our returns policy so you can cancel any undelivered order at any time for a full refund.
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
*Please understand that business days do not include weekends or holidays such as New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas
FREQUENTLY ASKED QUESTIONS
HOW CAN I CONTACT YOU?
We have 24/7 Live Chat on the website, or email support@easunrise.com
HOW MUCH IS DELIVERY?
We offer express shipping at a flat rate of $15.99 or standard shipping at $6.99 per order. order. If your order total exceeds $50, shipping will be free.
WHICH PAYMENT METHODS DOES easunrise.com ACCEPT?
We currently accept credit card payments and Paypal. If you'd like to arrange payment via another method, we'll be happy to help with your request!
Please contact us directly at support@easunrise.com to arrange this.
IS IT SAFE TO BUY ONLINE FROM support@easunrise.com?
Absolutely! We use GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures secure Internet transmission of your personal information. We do not store any credit card information, nor do we share your personal information with any third party.
However, if you are still concerned about placing your order, please contact support@easunrise.com and we will contact you regarding an alternative method of placing your order!
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please contact us at support@easunrise.com within 8 hours of placing your order. We will not be able to make any changes beyond this period.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, we will send you an email with a tracking number. If you have not received this email, please email support@easunrise.com
WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A pre-order item is one that you order before we have it in stock. You can cancel up to the time your order has been processed. To cancel, you can email us at support@easunrise.com
I ORDERED AN AVAILABLE SET WITH A PRE-ORDER, ARE THEY SHIPPED SEPARATELY?
We will ship your order when all items are available. If you would like to receive your available item before the pre-ordered one, please email us at support@easunrise.com
WHAT IS YOUR RETURN POLICY?
We offer 14-day hassle-free returns
The item(s) must be in original condition with the return label and hygiene seal in place. The item/s must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept returns that do not meet the above requirements.
easunrise.com offers a full refund (item price excluding original shipping cost).
All returns can be sent to our returns warehouse based in the USA.
HOW DO I REQUEST A RETURN?
Requesting a return has never been so easy!
We offer 14 day hassle-free returns To initiate a return, simply email us at support@easunrise.com using the email address used to process your order within 14 days of receiving your package.
Please note that we are unable to refund original shipping costs for returned items, except for defective items. We are also unable to refund return shipping costs.
Once the items have been received, we will send out your new piece(s) or you will receive your refund (item price excluding original shipping cost).
We cannot be held responsible for the loss of clothing that is returned. We recommend that you use a registered mail service to return items and record the tracking information.
WHAT IF THE ITEM I RECEIVE IS DAMAGED OR DEFECTIVE?
We work hard to ensure that all items sold are of the highest quality. However, if you have any issues with a defective or damaged item, please email us at support@easunrise.com so we can review the matter for you as soon as possible!