Refund Policy

Returns

We want you to be completely satisfied with your online purchase, so we offer a 30-day right of return from the delivery date.

RETURN POLICY

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, please feel free to return it to us within 30 days of receiving it. We offer refunds, exchanges and store credits subject to the following conditions:

RETURN CONDITION

Items must be returned in original condition, unused, unaltered, unwashed and with their tags attached. If goods are returned despite these conditions, your return will be sent back to you at an additional charge;

OFFER

Full price items are eligible for a full refund;

AT FULL PRICE

Full price items are eligible for refund, exchange or store credit;

SALE ITEM

Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;

FINAL SALE

Items marked as "final sale - no return or exchange" cannot be returned. If merchandise is returned despite this policy, merchandise will be shipped back to you at an additional charge;

campaign CODE

Orders placed with a promotional code that offers a discount on the order (excluding our 10% welcome offer) are only eligible for a store credit or exchange;

SWIM

All swimwear must be tried on with underwear, the protective hygiene strip must remain in place and will not be accepted if removed or altered;

GIFT CARD

Gift cards cannot be returned;

RETURN SHIPPING

We suggest that all items are tried on as soon as they are received to ensure that you are able to return items within the returns time frame.

Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. easunrise.com assumes no responsibility for non-incoming deliveries of a return. We encourage you to return your items via registered or trackable postal services as return packages remain the responsibility of the customer until received by easunrise.com

PROCESSING TIME FOR RETURNS

We endeavor to process refunds daily, but it may take up to 3-5 business days for your return to be processed. You will receive an email notification when our team has received your return and again when it has been processed.

DEFECTIVE GOODS

We sincerely apologize for the inconvenience caused by receiving a defective product. Please contact our customer service team at support@easunrise.com with your order number and photos of the error and we will work with you to resolve it as soon as possible.

NEED HELP?

support@easunrise.com